COBRA DECK AND CONCRETE
Cobra Deck and Concrete is dedicated to providing an exceptional experience. Our goal is to develop a long-term relationship with all our valued customers. This document provides some guidance for the customer/company process to be as smooth as possible. Past experiences have dictated having a document explaining some of the fringe expectations of the customer/company interaction.
Please read this Agreement carefully prior to using our services. By accessing or using any part of our services, you agree to become bound by the terms and conditions of this agreement. We try hard to capture all discussions that take place at the time of the estimate. Please review the estimate document completely and make sure all discussions are recorded. Anything that is not in the estimate is considered a change or addition to the scope and may result in additional charges. Additions to the scope after the job has been started cannot hold up payment of the original scope and must be paid in full unless Cobra Deck and Concrete gives an exception in writing.
Electronic signature confirmation of service is required prior to scheduling service for each project. We warranty and guarantee Cobra Deck and Concrete workmanship and stains for up to 1 year after completion. If the customer decides to aggressively clean the surface, uses a bleach product on the surface or mistreats the surface in any way, this warranty is voided. Brooming the surface and other nonabrasive cleaning of the deck is good for the longevity of the stain/sealer. Cobra Deck and Concrete would be happy to give instructions as to proper cleaning of the surface or we can do a periodic cleaning for a nominal charge. Maintenance of the service area is not included in the estimate unless specified. It is advised to have the service area inspected annually.
Board replacement requests by the customer are documented separately on the estimate. If it is not on the estimate at time of approval, then it is not part of the scope. Newly installed boards will normally provide a stark contrast when stained compared to the stain application to existing boards.
Unless specifically stated in the proposal, the underside of a deck or stairs is not included in the restoration. Because the underside is not exposed to the elements there is no need to seal these surfaces. Pricing to clean and seal the underside can be provided if requested.
Oxidation is a chalky, light white substance that will form on your vinyl or hardboard siding that was pressure washed with too much bleach (that’s why we don’t use bleach in our pressure washing procedures) or is exposed to intense sun. When we are cleaning in very close proximity to your house, we may “clean” this oxidation from your siding. Please understand this is not damage to your siding, but just removal of the oxidation, which reveals the original color of your siding.
If it is necessary to re-clean the service area in result of customer actions, additional cost may apply. It is suggested that limited traffic on wooden structures and no traffic on concrete driveways and hardscapes between the cleaning and sealing/staining functions.
All discounts are subject to change should the scope of work change.
Cobra Deck and Concrete, strives to keep our customers happy and will always look to do something extra for our customers. However, some requests are just more work than we can incorporate into the estimate for free. Any requested additions to the scope of work will be billed to customer at the rate of $150.00 per hour for a 2 person team and $95.00 per hours for a 1 person team.
If materials or product purchases are involved with the request, additional charges may apply.
Omissions or potential issues must be brought to the attention of Cobra Deck and Concrete in writing within 48 hours after completion of the scope. Corrections of areas or fixes must be completed by Cobra Deck and Concrete unless otherwise given written consent from Cobra Deck and Concrete. Corrections or fixes to the project area or areas outside the project area done by the homeowner or responsible person do not constitute a reduction of the contracted cost under any circumstances without written consent by Cobra Deck and Concrete.
Due to our work being entirely outdoors, all scheduling dates offered for service are tentative and are subject to change due to weather, staffing, or backlog related issues. Cobra does not require customers to be onsite during service calls, no discounts will be issued when services need to be rescheduled.
Delays caused by other companies on site may cause work to be rescheduled and charges may apply in certain circumstances.
The choice of product (i.e. stain or sealer) and color selection is the customer’s responsibility. Cobra Deck and Concrete tries our best to give recommendations and show examples of similar jobs with similar stains and sealers. These discussions are for information purposes only. Additional charges may apply should the customer request to change the scope of work within 48hrs of the start of service or the choice of stain midway through or at the time the project has been completed.
We accept no responsibility for the guarantee of another product should the customer choose to use products other than Cobra Deck and Concrete.
Blending a new stain over an old stain can cause an inconsistent look. We try hard to use our expertise to help customers understand the final appearance, however, removal of the old stain is the only way to ensure as consistent of an appearance as possible.
Any obstructions to the work area, including pool covers, are to be removed prior to service of the area. Cobra Deck and Concrete technicians will do their best to avoid debris entering the pools or other sensitive areas, but in some cases, this cannot be avoided.
Cobra Deck and Concrete is not responsible for removing customer personal items located on or below the service area. The homeowner is responsible to remove all items from the service area. Any items needing to be removed by Cobra Deck and Concrete Technicians will incur an automatic charge of $20 for the first piece and $10 for each additional item. This includes, but is not limited to, tables, chairs, umbrellas, grills, plants, decorations, etc. Any items that cannot be safely moved by two people will be left in place. Cobra Deck and Concrete will not be held liable for any loss, damage, or other irregularity which may be caused by or resulting from transporting any items. Scheduled removal or return of items the service area will be incorporated in the estimate in certain situations. Cobra Deck and Concrete will not be scheduled to return items to the service area unless specified in the proposal, billed at the hourly rate for 2 technicians.
Cobra Deck and Concrete technicians are trained to take precautions around plants that are near the work area. However, the area in close proximity to the service area is still susceptible to higher-than- normal water volumes, pressure washer hoses, light foot traffic, and overspray. Therefore, Cobra Deck and Concrete is not responsible for the wellbeing of plants surrounding the service area. Extra precautions around plants can be taken if the homeowner notifies Cobra Deck and Concrete in writing prior to the commencement of work.
The customer is responsible for all payments to Cobra Deck and Concrete unless otherwise notified in writing prior to commencement. As of Jan 1st, 2023, a 10% deposit will be required when accepting the proposal. The deposit is non-refundable if the customer decides to cancel after accepting. Prompt payment at the completion of the services is required.
Credit card payments will incur a 3.5% service fee that is a pass-through cost from the payment processor. Customers are encouraged to make electronic ACH payments via the online portal or mail a check in order to avoid additional fees.
We reserve the right to charge 3% service charge for any outstanding invoice not paid in full after 7 days. Balances carried over 30 days without written permission from Cobra Deck and Concrete will start to accrue an 18% annual interest rate, compounded per month.
At times, a quick touch up is needed or a question arises with the project at completion. The customer, during these times, can hold a 10% retainer and the balance is paid once the job has been substantially completed until the corrections are made.
We reserve the right to change these terms and conditions at any time without notification.
Should it become necessary to enforce any provision of this Agreement in either a court of law or equity, Gold Standard Triangle (DBA Cobra Deck and Concrete) shall be entitled to recover its costs related to enforcement or the collection of any sum and damages provided under this Agreement, including reasonable attorneys’ fees.
THANK YOU FOR YOUR BUSINESS! WE DO LOOK FORWARD
TO WORKING WITH YOU!